What the FOX Network Discovered About Twitter, TV and Fans
Via FOX, Monday Mar 24, 2014
FOX, TWITTER AND THE ADVERTISING RESEARCH FOUNDATION
FIND MORE THAN 90% OF THOSE WHO SEE TV SHOW-RELATED TWEETS
HAVE TAKEN IMMEDIATE ACTION TO WATCH, SEARCH FOR OR SHARE CONTENT
Groundbreaking Industry Study Examines Value of the Earned TV Twitter Audience
for Media Companies and Brands
Study Also Finds TV Show Viewers Exposed to Brand Tweets Are More Likely to
Pay Attention to The Brand’s On-Air Advertising
Fox Broadcasting Company (FOX), Twitter and the Advertising Research Foundation (ARF) today announced new research exploring the value of the earned audience that media companies and brands gain from TV and brand-related tweets. Using Twitter’s capability to survey users on Twitter.com and the Twitter mobile app via homepage recruitment, the study,“Discovering the Value of Earned Audience – How Twitter Expressions Activate Consumers,” uncovered that:
- The majority of those who are exposed to TV-related tweets not only have taken immediate action around a given show, but are also highly likely to watch a show they’ve never watched before, or resume watching a show that they’d previously stopped watching, as a result of a TV-related tweet.
- TV show viewers who recall seeing tweets mentioning a show’s brand partners are much more likely to view that brand as appealing and pay more attention to that brand’s on-air ads than the general Twitter TV audience.
Specifically, FOX, Twitter and the ARF found that the majority of those who recall seeing TV-related tweets have searched for a show (76%), have taken action on Twitter (78%) – such as click on the show’s hashtag, follow a talent handle or retweet TV-related tweets – or have taken action to watch TV show content (77%). In regards to watching TV show content, 42% have made a plan to watch the show later, 38% have watched episodes online and 33% have changed the channel to watch the show. In fact, viewers who live-tweet with the linear broadcast are more likely to take action to discover content than those that don’t live-tweet.
Tweets that mention brands also generate significant action: 54% of those who recall seeing such tweets have taken action by tweeting, searching for the brand online, or considering to try the brand mentioned. This jumps to 58% when measuring actions taken by the live-TV-tweeting audience.
“This groundbreaking research has allowed us, for the very first time, to understand and quantify the very real value of the enormous volume of tweets generated by our shows and our brand partners every week,” said Judit Nagy, FOX’s Vice President of Analytics. “The level of engagement, activity and perceptual impact we’re seeing from these results far exceeds what we’d expected, and that’s really good news for networks and brands alike.”
“We know that Twitter is a complement to TV for audiences, and we’ve seen that running Twitter media alongside TV media drives greater TV ad effectiveness. This new research helps us better understand the role earned media plays in driving cross-channel effectiveness. It’s great to see more evidence that Twitter is driving results for brands and TV networks,” said Jeffrey Graham, Global Director of Advertising Research, Twitter.
In addition, the synergy between TV media and Twitter is so strong that there is a marked difference among the Twitter-engaged audience in receptivity to ads running in the shows they love to tweet about. For example, with a popular program like “American Idol,” the study found that Twitter-engaged “Idol” viewers demonstrated a 16% higher level of favorability after seeing tweets that included mentions of the brand and up to 14% higher intent to purchase that brand’s products versus the total Twitter TV audience. Additionally, the study found that after seeing a brand’s on-air advertisement, a viewer is more likely to remember seeing a tweet from that brand (48%), and 52% of viewers either visit the brand’s website, search for promotions online, consider trying the brand or search for the brand online.
Gayle Fuguitt, CEO and President of the ARF, commented on the significance of this research. “This leading edge research reflects the ARF’s commitment to showcasing cross-platform measurement that truly reflects the way consumers consume media today. The ARF is dedicated to creating dialogue and inspiring insights that will drive the growth of America’s fastest growing companies and technologies. We are very pleased to share this important research in more detail with the 2,500 industry colleagues attending our Re:Think 2014 conference.”
The study, fielded by research consultancy db5 on behalf of FOX and Twitter, looked at 12,577 people recruited onTwitter.com and the Twitter mobile app over a two-week period. Participants were surveyed within 24 hours of primetime Twitter activity (next day beginning around noon local time), ensuring a random, yet robust sample of individuals engaging on the Twitter platform during a time of day with high TV usage. The research blended behavioral data as well as self-reported media exposure to help FOX, Twitter and the ARF segment the data by viewer types, as well as gauge tweet recall and each individual’s subsequent behavior both on Twitter and off. In addition, the survey observed Twitter exposure and engagement across major brands, including three who were FOX partners.
Additional findings include:
- Twitter-Engaged TV Viewers Tweet 24/7: While the majority (72%) of TV tweeters do so when they watch the live broadcast, 60% also said they tweet about TV shows when they are NOT watching them; and 58% tweet about TV shows while they watch on time-shifted platforms like OnDemand, Hulu, iTunes and Amazon.
- Actors/Talent Are Most Preferred Source: The majority of the Twitter audience exposed to TV Tweets prefer (Top 2 Box) to see tweets from Actor/Cast (40%); Friends/Family (26%); and official show handles (18%).
- TV Tweets Drive More on Twitter, Other Social Platforms: 78% take immediate action after seeing a TV Tweet, 41% click on the show’s hashtag to find out more information; 39% retweet a show tweet; and 35% follow an actor/judge/talent on Twitter. In addition, 60% took immediate action on other social platforms.